11.3 Release Notes: On-Premises

This On-Premises release includes various new features and bug fixes.

Important

  • SysTrack will continue to be updated with the new Lakeside logo in upcoming releases.

  • We will be discontinuing support for Virtual Machine Planner (VMP) in the next On-Premises release.

  • The SysTrack Snapshot API will no longer be supported at the end of 2025. This is a legacy API used in a previous version of Assist for ITSM. You will need to upgrade to the latest version of Assist for ITSM once this change has been made. Continue to check the Release Notes for more information as this change approaches.

  • If we released any new sensors prior to the release, they will be automatically included in the updated version.

  • We changed our documentation URL to documentation.lakesidesoftware.com for easier navigation and a better user experience. It includes access to our public facing content and a convenient way to sign in to view our authenticated content. If you previously bookmarked content in our other portals, you will need to reset the links, as error messages will occur.

  • We discontinued support for On-Premises 10.5 versions on March 20, 2025.

New

System Contexts (RBAC for System Access)

With System Contexts, you can restrict access to detailed system data that is available in Assist and Resolve. You can control which groups of users in SysTrack have access to defined groups of systems in your environment.

Logo

The new Lakeside logo has been added to many areas within SysTrack.

Sensor Management Modal

Sensor visibility and variable settings have been moved to separate tabs in the Sensor Management detail modal. A new general tab contains the sensor description and KBAs.

Search by Serial Number in Assist and Resolve

Enhancements have been made when searching for a focus system in Assist and Resolve. When searching for a system, a user can now search with serial number. Additionally, serial number and time zone of the system will display in the results.

Surveys API Endpoints

The SysTrack API includes new endpoints that enable you to retrieve lists of your surveys and also to send surveys to systems. For full details, see the API documentation (customer sign-in required).

Mac Model Name Is Now Collected

Prior to this release, SysTrack data collection identified macOS devices only by their Apple Model Identifier. In this release, SysTrack now collects the full Apple Model Name, such as MacBook Pro (16-inch, 2021).

Per-Core CPU Utilization Is Now Collected

The agent now collects per-core CPU utilization data and adds it to a new table on the agent, named SACPUCORES. This data will be surfaced in a SysTrack view in a future release.

Improved Frequency for Azure AD and On-Prem AD Data Collection

SysTrack now collects data from Azure Active Directory (Azure AD) and on-premises Active Directory (AD) every 12 hours, increased from the previous 24-hour interval. This improves the accuracy and timeliness of identity-related sensors, such as password expiration tracking, for more proactive IT response. The update is applied automatically. No action is required.

Support for TLS 1.3

SysTrack now supports Transport Layer Security (TLS) 1.3, the latest version of the TLS protocol, which enhances both security and performance in encrypted communications.

Optimized Page Performance in Prevent

The Root Cause Analysis and Change Performance pages have been optimized to load faster when compiling data from estates with large numbers of systems.

CSV Export Enhancements

CSV Exports across Visualizer, Resolve, Prevent, Dashboard, and other apps have been updated to use a comma separator. Values will use quotes as text qualifiers to support the use of commas within values and strings.

JAMF Integration Enhancements

SysTrack's JAMF integration is enhanced by pulling additional user and device data daily for non-mobile macOS devices. This simplifies mapping systems between JAMF and SysTrack, enabling a more complete view of devices and users.

The following fields are collected:

  • Device Details: Serial Number, Model.

  • User Details: Username (required for mapping), Real Name, Email, Position, Department, Phone Number.

IMPORTANT: To ensure accurate mapping, each device in JAMF must have an assigned username.

NPU Utilization Data Collection

The 11.2 agent now supports the collection of NPU (Neural Processing Unit) utilization per process, enabling deeper insights into application performance. There is a DEX pack available to help you leverage this data effectively.

Reset to Default in Resolve > Black Box

In Resolve > Black Box > Advanced Controls, click Reset to Default to reset the selected series back to the default state. The graph and timeline will automatically reset to the default selections.

Search by UPN in Assist and Resolve

When you search for a focus system in Assist and Resolve, a user can search with a User Principal Name (UPN) when a valid UPN is available. This feature, which is supported by JAMF's user data integration, improves search efficiency and system identification, particularly in environments where UPN is a primary user identifier.

Audit API

With this release, you can now use new Audit API endpoints to improve tracking, auditing, and transparency of SysTrack Administrator activities across your environment. These updates enhance your ability to maintain compliance and monitor critical events.

NOTE: Authentication for these endpoints is handled through a dedicated service account, ensuring secure access and separation of duties. Refer to the Audit API documentation for more details.

User Activity Endpoints:

  • User Logins: Tracks when users log into the cloud platform after authentication.

  • User Logouts: Captures when users explicitly log out of the system.

  • Pending Invitations: Tracks user invitations that have been sent but not yet registered.

  • Newly Created Users: Tracks when new users are created and registered.

  • Deleted Users: Logs when users are removed from the system.

Permission and Group Changes Endpoints:

  • User Group Changes: Track when users are added or removed from groups.

  • Permissions for Specific Features: Monitor changes to groups and their assigned roles and permissions.

  • Permissions for Sub-Features: View the current state of user permissions, including assigned group memberships.

  • Current User Permissions: Displays the current state of user permissions.

NOTE: Because this service is introduced with the 11.1 release, no historical data exists, and tracking will only begin once the service becomes active in this version.

AppVision Performance Improvements

Performance improvements were made to AppVision.

RBAC for Automations

Customers can assign SysTrack Permission groups to individual automations. This allows more control over which users can access automations across Prevent, Resolve and Assist. Existing automations will be available to all privileges upon upgrade, so that functionality is not impacted.

Sign Actions with Certificates

For SysTrack Actions that you create, you can sign them using your private key extracted from a certificate issued by a trusted certificate authority (CA). This functionality allows you to revoke the certificate at any time, immediately preventing the action from running on endpoints when necessary.

Entra ID Data Collection for macOS

On Apple macOS systems, SysTrack now supports the collection of Entra ID (formerly Azure AD) user information, similar to Windows systems. This functionality applies to macOS devices with Platform SSO configured using Entra ID, which ensures consistent identity-related data collection across platforms. Data collection will only occur if both Platform SSO and Office 365 integration (with Entra ID credentials) are enabled.

AWS and Azure Virtual Machine Detection

This release adds support to detect AWS virtual machines (VM) as virtualized environments. With this update, SysTrack can now identify and categorize instances running in Amazon EC2 and Azure Virtual Machines.

VPN Data Collection Update

This update improves VPN visibility by switching from Network Interface Counters to Network Adapter Counters, which captures both physical and virtual adapters, including VPN connections. Only active adapters with non-zero bandwidth are collected, which ensures relevant data is collected and made available in Resolve for better VPN monitoring and troubleshooting.

Fixed

  • AppVision no longer returns a 500 error with relation to some values being NULL.

  • Desktop Visualizer dashboard Concurrent Users Typical Week graph properly displays. (Case 6494)

  • Disabled actions do now show in Prevent Tools.(Case 8213)

  • Sensor notes can be deleted. (Case 7926, 7928)

  • The search in the automation list shows results for all automations. (Case 7714)

  • Sensor automation information loads correctly on the Sensor Automation dashboard. (Case 7565)

  • In Visualizer, the Concurrent Users (Typical Week) graph displays data. (Case 6494)

  • The Critical Apps insight shows data. (Case 7399)

  • Battery Insights dashboard and Battery insights card on landing page match. (Case 6856)

  • Performance issues with dashboards have been resolved. (Case 7137)

  • Detected Issues does not show an error. (Case 6531)

  • The Trending Health Metrics graph displays in Executive Insights. (Case 6064)

  • You can drill-down by clicking cells in the Persona Visualizer dashboard without errors. (Case 6230)

  • In Resolve, the queries that are run on the SQL database are loading faster. (Case 2448)

  • AppVision > Application > Network displays the proper group's systems. (Case 3895)

  • When you search for a user in Resolve, you will see the user you searched for in the results. (Case 5558)

  • Actions that are uploaded through kits, show in the staging area. (Case 1608)

  • You are able to update descriptions of Automations. (Case 8237)

  • The RestartBaseFilteringService action script, which is run as User, runs successfully.

  • On the Resolve > Overview page, added units for Signal.

  • API service includes Visualizer permissions. (Case 8478)

  • When you export the sheet for Machine Right Sizing, all data is available. (Case 9543)

  • RPT_Battery does not get errors when retrieving data. (Case 9468)

  • Maximum Depth value can be set at Configure > Role > Inventory. (Case 10192)

  • SQL based scripting alarms save correctly. (Case 8344)

  • Dashboard data exports now respect hidden columns. (Case 9958)

  • When Automations are run for SYSTEM, the equal sign does not cause the Automation tool to fail. (Case 7122)

  • The query that populates the middle section of Prevent's Adverse Impact of Changes page does not timeout. (Case 8529)

  • The column name for Machine Right Sizing Factory dashboard is spelled correctly. (Case 9268)

  • In Self Help, the languages on the tabs change to the language that has been selected. (Case 10812)

  • Stacked column graphs display correctly. (Case 10823)

  • Microsoft 365 is not missing data or having issues with the sync interval. (Case 9164)

  • Dashboard builder no longer shows an error if the system it queries is offline or does not exist. (Case 8966)

  • In the scripting tab in Configure > Roles, the button is enabled once the lock is obtained. (Case 10759)

  • When you create a new alarm action, the save changes button activates. (Case 11360)

  • Mapped drives show once in Resolve > Hardware. (Case 11168)

  • The Quality of Service enabled box stays checked after it is saved. (Case 11153)

  • Dashboard builder loads without errors. (Case 9611)

  • Resolve > User Search loads without errors. (Case 10739, 11110)

 

Changed

  • For any button that opens a flyout menu in the navigation menu, the tooltip closes when the flyout opens. When the fly out is open, if you hover over the icon again, the tooltip reappears.

  • Added ICA "Latency RTT" (ICA latency round trip time metric) to the ICA Perspective in the Resolve Black Box and Dashboard pages.

  • AppVision includes a link to the documentation.

  • Updated UI for managing and approving actions. A dedicated tab for approving actions reduces confusion and streamlines administration.

  • Updated workflow for choosing automations for engagements. A search/filter dialog box has been added to identify the automation.

  • Improved memory usage and performance of exporting large data grids, up to 20 million cells, with a new progress indicator for large exports. The pipes in strings are replaced by spaces to import into other tools.

  • Changed Prefetch Size (sec) to Prefetch Size (Bytes) in Resolve > Advanced Tools > Boot/Logon Time. (Case 4881)

  • The Application Latency Service Map Update dashboard queries the RPT_Apps table. (Case 5126)

  • View changes include:

    • Disk related columns in view changes have data, even if the user is not active.

    • Updated VUENTERPRISEPLANNING3 query to use TOTAL_MIPS from SASCFG instead of referring it from SASYS.

    • VUNET_CONN_HISTORY has been updated to use the latest disconnection time as the last use date. Prior to this change, it used the latest connection time as the last use date.

    • Code changes have been made to VUENTERPRISEPLANNING3, VUPERFDAILY, VUXENAPP, VUXENAPPSESS,VUBLAST2, VUUSERS, and VUTEAMSDAILY to return NULL where a value is not calculated or does not exist, so that when a user queries with an AVG function, 0 values do not skew averages.

    • Code changes made to in VUXENAPP and VUXENAPPSESS to have unique rows without duplicates.

    • Code changes made to VUWEBPAGEBROWSER to add the Date filter and revised the join conditions to eliminate duplicate records.

  • Enterprise and Community Visualizer have been updated to include newer operating systems, and remove older ones from the Hardware grid.

  • Action, and Imported Action names can be a maximum of 60 characters.

  • The screen reader announces auto-display search results on the Assist System Selection page.

  • Use the keyboard to navigate all web pages in SysTrack.

  • The System_ApplicationsRunningCount_High variable has been updated to check against SAAPP. (Case 6322)

  • Updated the Antivirus Overview Dashboard to use the RPT_Apps table.

  • Performance improvements were made to AppVision.

  • Update to IT Announcements: If a customer has set up branding in the Self Help app and has Windows Toast Notifications configured, a branded pop up notification will appear to the end user when an IT announcement is sent.

  • For Mac devices, categorized by model name to show the model type. (Case 9428)

  • DEX Pack supporting VUs moved to factory: The following VUs that were manually created to support DEX packs will be added to factory collection. If you already have them in place, they will be converted to factory:

    • SF_GreenITVMCGPU

    • SF_BATTDAILY

    • SF_BootCount

    • SF_NETPERFDAILY

    • SF_WIN11

    If a system is offline for more than one day, when the VU is converted, it will resume condensing of data from the previous day (once it is back online). All VUs, with the exception of SF_NETPERFDAILY, are overwritten, so only this one may have a small gap from the child. Because the VU is 30 days only, it will recover quickly.

  • We have started the process of updating modals and tooltips to use Bootstrap for a more consistent experience. This will continue in forthcoming releases.

  • The Add Test button in the global advanced filter tool has been updated to Add Filter.

  • SysTrack API endpoint permissions are aligned with the app features granted to a permission group.

  • In Resolve, added a Reset to Default button to the Graphing page, to reset the selected series back to the default graph view.

  • The Data API is now considered legacy. You can continue to use the Data API with a SysTrack Read or SysTrack Read/Write API key. However, we strongly encourage you to transition to the SysTrack API. The SysTrack API is fully supported and provides access to the same data, and more, with better performance and ongoing updates.